Mystery Shoppers Management

Mystery Shoppers Management is a solution developed by Arowana for one of the world’s leading real estate company. This Real Estate Company invests and develops properties, provides property management services and engages in hospitality services.

Problem.

This Real Estate Company which is also a Master developer, had developed Malls which were rented out to boutique outfits. With time the shop owners started facing maintenance issues which were reported to the Developer. The Developer then felt the need to develop a system which will manage all customer concerns thereby improving customer (shopper) satisfaction.
Arowana was called on to conduct a study, and develop a tracking system that will help the developer in effectively addressing all reported issues in a time bound manner. The Developers appointed staff would pose as shoppers (mystery shoppers) who would look out for possible issues with a view to rectify the situation in its nascent stage. They also would log in issues and see to it that the issues were getting rectified. This also helped the shoppers experience an ambience that would make them return to the mall repeatedly.
These shopping malls were truly world class, where even celebrities come to shop. The outlets were unique, globally well known brands which needed to maintain a certain class and reputation when it came to customer experience.
The Solution termed as “Mystery Shopper Management” system provided a mechanism for organizing, maintaining, and tracking the resolution of issues that cannot be resolved at the individual level at the retailers level. The approach consists of issue control mechanisms and a well-defined process that helps in identifying, addressing, and prioritizing issues in centralized and secure manner.

Key Features.

• Online Shopper Registration and profile management.
• Create/ Amend Observations (Issues)
• Facility for Admin to moderate submitted observations
• Workflow functionality to channelize the observation between Agent (Shopper), Moderators and Department (Resolution owner)
• Resolution Tracking and Reporting.

Key Benefits.

• Reduce noise so and focus on the real issues
  • Observations being scrutinized and classified as Noise or Passed.
  • Focus on real issues and reduce the number of issues.
• Track progress toward remediation.
  • Track progress made toward fixing issues by evaluating each open issue and classifying it as fixed, in progress, noise, or passed
• Show positive results
  • Classifying issues also helps in demonstrating commitment and showing positive results

Technologies Used.

• Microsoft ASP.NET 4.0 Framework
• Telerik Web Control Toolkit 2011
• Sql server 2008
• C#.Net
• Microsoft Enterprise Practices Library 4.0

Process Flow.

Cloud Computing

Cloud Computing is a model for on-demand network based access to a shared pool of computing resources which includes – networks, servers, storage, applications and services. The salient feature of this model is the ability to deploy this facility rapidly with minimal management effort or interaction by the service provider.
Arowana provides reliable, failsafe and secure cloud services that follow the highest standards followed by Industry leaders, with adequate SLAs.

Features

Secured and Reliable

Service Models

Deployment Models

Arowana Professional Services

Arowana has a wealth of talent and an experienced pool of developers (from Junior Developers to Senior Solution Architects) spanning many technologies and domains as follows.

• Microsoft Practice
• Mobile Applications and Development
• Oracle Technologies
• Java Practice

Arowana have a very good exposure to the following domains, primarily due to the extensive nature of involvement in high profile IT projects in these segments:-

• BFSI
• Aviation
• Real Estate and Master Developers
• Telecom Companies
• Manufacturing
• Healthcare
• Government
• Public Sector
• Retail

Additional resources (both Functional and Technical) from in the following key areas.

• Oracle E Business Suite
• Hyperion
• Primavera
• Data Warehousing
• Business Intelligence
• Oracle Fusion
• Oracle Communications Data Model
• Oracle Field and Tele-service

Arowana Professionals are available for short term and long term assignments. Their expertise can be availed remotely from offshore development centres and also on-site.
We also have skills which can be sourced from our ‘Centres of Excellence’ in

• Oracle
• Cloud Computing
• Big Data Analytics
• Testing Services
• Training Services

To know more, please get in touch. Co-ordinates are available Or you can also write a mail: info@arowanaconsulting.com

Arowana consulting ARS

ARS(Automated reconciliation system) 

Industries like Telecom and other similar industries with large client bases, offer their client multiple payment options through various channels. These payments flow into the accounts held in various banks. Multiple payment options is a convenience demanded by the customers and more flexible the payment options are, the prospects of retaining the customer and realizing the funds becomes easier, smoothening the overall business cycle.

However difficulties crops up in reconciliation. The transaction systems have to be reconciled with the bank statements. In turn the Bank statements need to be reconciled with the General Ledger. 

Feature of ARS

• Flexible, scalable that can be tailor made across verticals. Very useful in Telecom/ Insurance/ Banks & Businesses with large client bases.
• Can handle data from disparate systems and bank statements in multiple formats. Data can be brought in from Payment Gateways/ Collection accounts/ Pooled accounts/ Current accounts, deposit accounts and from ERP systems.
• Ability to reconcile reconciliation in a multi-pronged manner – Between two systems or multiple systems.
• Auto match/ Manual/ Force Matching
• Matching of Single Entry/ Multiple Entries.
• Speedy implementation.
• Flexible enough to handle multiple transactions and users at any single point of time.
• Interface with existing and future versions of required modules of Oracle ERP.
• MIS reports as required, for analysis and planning. 

Benefits Of ARS

• Speedy Implementation.
• Scalable and can be customized to suit the business model of any organization.
• Exhaustive MIS facilities.
• Will lead to better utilization of funds and customer service

ARS Technology Stack

• A web based solution to enable automation of bank reconciliation business functions.
• This application will be accessible to the users from within or outside the company over LAN/WAN.
• Proposed solution will adhere to the defined security policies as per Industry practices.
• The proposed system will be a Dot Net based three tiered web architecture. The application will be scalable to handle volume of data. The system can support Windows or Forms based authentication. The system will support Auditing of transactions, logging and Encryption.

Bangalore Centre for Excellence

Bangalore Centre for Excellence is home to development teams concentrating on
The offshore centre also is fully equipped to provide remote support 24 x 7 to all products and solutions, implemented and developed by us.
Additionally we also provide consultancy, solutions and services in various emerging technologies such as

Careers @ Arowana

Arowana gives a platform to learn while you earn. Arowana recognizes every employee’s contribution and understands that they are actually sharing the skills that they have picked up. These skills needs to be further honed and value added to enrich employees so that they can go further in their careers.
At Arowana every employee is an entrepreneur. Arowana encourages all employees to understand every client engagement, bring in fresh ideas and infuse new technologies that will enable solutions and products which will exceed expectations.
Arowana want every employee to be a Leonardo Di Vinci or a Michael Angelo. Creativity is recognized and rewarded.
Arowana understands the aspirations of their employees and their desire to further their career growth. Arowana conducts in house training programs and soft skills sessions that will enable the technologist in you to become an expressive and creative artist, giving you that extra edge while you handle a wide range of clients and face project challenges with confidence.

Come join forces with Arowana and let us take you to the top!

Arowana Consulting iSTYLE

Many Organizations require their employees to wear uniforms. For example in the Airline Industry there are uniforms for Cockpit Crew, Cabin Crew and Ground staff.
UMS is a web based application, which enables employees to directly connect with the uniform store. UMS also enables the Uniform store to directly service all requests from the employees. Based on eligibility and cadre, the Uniform store manages the issue, Re-ordering, Receiving, storing and distribution of uniforms for all relevant users across different departments.
Uniform Management System is an interface between user and the store manager, where the user places order online and the store manager reviews the orders and actions the request without delay. The module keeps track of every activity related to the preferred lifecycle of a uniform for a particular employee, from the ordering of a new set to resizing and replacement in case of damage or expiry of the uniform.
It integrates with various modules of the ERP system, such as Accounts Payable, Budgetary Control and HR System to streamline distribution and maintain controls. Uniform management system will help to maintain the uniform store achieve better efficiencies in distribution, Management of Uniform inventory, improve Service Quality Levels and achieve overall cost reductions.

For the Organization:

• Maintain Standards – Centralized Controls on Quality, vendors and distribution
• Maintain records of Uniform distribution to all users as per their eligibility and nature of their roles.
• Quality MIS can be provided to Management.
• Improved efficiencies and cost reductions.

For the Users

• Web and smart phone enabled access for logging requests
• As the store will maintain all measurements, multiple visits will not be needed.
• Distribute uniform to all uniform users when mass change applies to uniform sets.
• Facilitate the uniform user to avail additional uniforms.
• Purchase additional uniform with salary deduction
• Replace uniforms which got damaged on duty
• Replace uniforms which got damaged by Laundry Service
• Facilitates Uniform store to raise one time uniform sets to employees (on special events)
• Bring approval process to control additional/ special uniform requests.
• Control uniform distribution within defined budget
• Auto inventory control on uniform issuance and returns
• Complete uniform inventory report from day one for any uniform employee.

Technology:

The application is developed to work seamlessly and is platform independent. It can integrate with multiple applications like ERP systems. Popular versions are built in Oracle Application Framework. The OAF stack is comprised of underlying technologies like UIX and BC4J that respectively form the core of the view and model layers. It includes Application Object Library (AOL) that provides common E-BS artifacts such as menus, functions, messages, profiles, flex fields and attachments, etc. We also have a version in ASP Dot Net.